Terms and Conditions
Ordering and Payment
Orders can be placed through the website and items will be shipped to the billing address by default. Alternate shipping addresses are permitted but must be added at the time of order.
You will receive a confirmation e-mail when your order is despatched. Placing an order is legally binding. This does not affect your statutory rights.
Chocacao accepts payment for all major credit cards via Paypal and Google Checkout. Your card numbers are completely secure as they are encrypted when the order is placed and only decrypted on arrival at the payment systems. They are not held in clear text on any website. Payment will be taken prior to despatch of your goodsWe also accept payment by cheque, but please be aware that your order will not be despatched until the cheque is cleared.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
To be eligible to purchase Products on this Website and lawfully enter into and form contracts on this Website under English law you must:
Register by providing your real name, phone number, e-mail address, payment details and other requested information
Be over 18 years of age
Stipulate a delivery address in the United Kingdom. Please note that BFPO addresses, PO Box numbers, hotels and accommodation addresses are not acceptable
Postage and Delivery costs
Orders are sent via Royal Mail and the price of postage is determined by the price band of the order which is influenced by the weight. Postage prices are for the UK only - please contact us before placing an overseas order.
Product Description
Every care has been taken to ensure that product descriptions and specifications are correct. All weights and measurements given are approximate and intended for general guidance purposes only, although we do try to make sure that they are as accurate as possible. While colour reproduction is a good representation, a slight variation from the actual products and packaging can occur.
Please also bear in mind that the majority of our chocolates are handmade and as such, any slight imperfections or variations in size are part of the handmade qualities of the products
Delivery times
Please allow up to 2-4 working days after an order is made for the item to be despatched to you. In the heat of the summer, we reserve the right to delay shipment of an order to protect the chocolate.
Refunds and Returns
Under the Distance Selling Regulations 2000, you are entitled to cancel your order within 7 days of delivery of your goods. If for any reason you are not entirely satisfied with your purchase, please contact us on 01458 838169. We will then ask you to return your goods in their original, undamaged packaging for a prompt exchange or refund. The product you return must be in perfect condition, we cannot be responsible for any items that arrive with us damaged in transit. We will consider the overall condition of the product being returned when making a refund.
Regretfully Chocacao does not pay the cost of return postage. This is in addition to your statutory rights.
Contact us
If you have any questions, requests, help or advice please do contact us.
Privacy and Personal Data
Your personal data, submitted when placing an order, will be used for processing and invoicing your order only.
Your data is not publicly available and will never be passed on to other third parties. Your data will be treated as strictly confidential.
Intellectual Property
The content of this website is protected by copyright, trademarks, database right and other intellectual property rights. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this website without written permission
We reserve the right to alter these Terms and Conditions from time to time by posting new Terms and Conditions on this website
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